Acceptance of Terms
Welcome to Storm Core! These Terms of Service ("Terms") govern your use of Storm Core's car sharing platform, website, mobile application, and related services (collectively, the "Services").
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, you may not access the Services.
Important: These Terms constitute a legally binding agreement between you and Storm Core Limited.
Company Information
Storm Core Limited
Company Registration Number: 12345678
Registered Office: 24 Blakiston Street, Stafford ST16 3PE, United Kingdom
Email: [email protected]
Our Services
Storm Core operates a digital platform that connects drivers with available car space to passengers seeking transportation. We facilitate:
- Ride Sharing: Connecting drivers and passengers for shared journeys
- Payment Processing: Secure handling of payments between users
- Communication Tools: In-app messaging and coordination features
- Safety Features: Identity verification and user rating systems
Important Service Limitations
Storm Core is a technology platform that connects users. We do not:
- Provide transportation services directly
- Own or operate vehicles
- Employ drivers
- Control the condition, safety, or legality of vehicles
- Control the qualifications or actions of drivers or passengers
User Accounts
Eligibility
To use Storm Core, you must:
- Be at least 18 years old
- Have a valid UK driving licence (for drivers)
- Provide accurate and complete registration information
- Maintain updated account information
- Have legal capacity to enter into binding contracts
Account Security
Password Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Identity Verification
You must complete our identity verification process, which may include document checks and third-party verification services.
Account Monitoring
You must notify us immediately of any unauthorised use of your account or any other breach of security.
User Responsibilities
General Conduct
All users must:
- Behave respectfully towards other users
- Provide accurate journey and personal information
- Honour confirmed bookings
- Arrive on time for planned journeys
- Follow all applicable laws and regulations
Driver Responsibilities
Vehicle Requirements
- Valid MOT certificate
- Current road tax
- Appropriate insurance coverage
- Roadworthy condition
- Clean and comfortable interior
Driver Requirements
- Valid UK driving licence
- Minimum 2 years driving experience
- No serious driving convictions
- Safe and courteous driving
- Compliance with driving laws
Passenger Responsibilities
- Be ready at agreed pickup times and locations
- Treat vehicles with respect
- Follow driver's reasonable requests
- Pay agreed amounts promptly
- Provide accurate pickup and destination information
Prohibited Activities
Illegal Activities
No illegal substances, weapons, or prohibited items in vehicles.
Harassment
No harassment, discrimination, or inappropriate behaviour towards other users.
Commercial Use
No commercial taxi services or unauthorised business activities.
Platform Abuse
No automated tools, fake accounts, or system manipulation.
Bookings and Payments
Booking Process
When you make or accept a booking through Storm Core:
- You enter into a direct contractual relationship with the other user
- Storm Core facilitates the connection and payment processing
- All parties are bound by the agreed terms of the journey
- Cancellation policies apply as specified in the booking
Payment Terms
Payment Processing
- Payments are processed securely through our platform
- Storm Core charges a service fee for each completed journey
- Drivers receive payment after journey completion
- Refunds are processed according to our cancellation policy
Service Fees
- Passengers: Service fee added to journey cost
- Drivers: Commission deducted from earnings
- Fees are clearly displayed before booking confirmation
- Fee structure may change with 30 days' notice
Cancellation Policy
| Cancellation Time |
Passenger Refund |
Driver Compensation |
| More than 24 hours before |
Full refund |
No compensation |
| 2-24 hours before |
50% refund |
25% compensation |
| Less than 2 hours |
No refund |
50% compensation |
Safety and Conduct
Safety Measures
Storm Core implements various safety features:
- Identity verification for all users
- Driver licence validation
- User rating and review system
- 24/7 safety support line
- GPS tracking for active journeys
Emergency Procedures
Emergency Contacts
Emergency Services: 999 (immediate danger)
Storm Core Safety: Available 24/7 through the app
Non-Emergency Police: 101
Reporting Issues
Report safety concerns, inappropriate behaviour, or incidents immediately through the app or by contacting our safety team.
Code of Conduct
- Treat all users with respect and courtesy
- No discrimination based on race, gender, religion, or other protected characteristics
- No alcohol or drug use during journeys
- Maintain appropriate personal boundaries
- Report any safety concerns or violations immediately
Liability and Insurance
Storm Core's Liability
Storm Core's liability is limited as we operate as a technology platform connecting users. We are not liable for:
- Actions or omissions of drivers or passengers
- Condition or safety of vehicles
- Accidents or incidents during journeys
- Loss or damage to personal property
- Failure of users to comply with these Terms
Insurance Requirements
Driver Insurance
Drivers must maintain valid motor insurance that covers car sharing activities. This typically requires "business use" or specific car sharing coverage.
Platform Coverage
Storm Core maintains liability insurance to cover our platform operations, but this does not replace the need for individual user insurance.
Limitation of Liability
To the maximum extent permitted by law, Storm Core's total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
Account Termination
Termination by User
You may terminate your account at any time by:
- Using the account deletion feature in the app
- Contacting customer support
- Sending a written request to [email protected]
Termination by Storm Core
We may suspend or terminate your account if you:
- Violate these Terms of Service
- Engage in fraudulent or illegal activities
- Pose a safety risk to other users
- Provide false or misleading information
- Abuse the platform or other users
Effects of Termination
Immediate Effects
- Loss of access to platform services
- Cancellation of pending bookings
- Suspension of payment processing
Data Retention
- Personal data retained as per Privacy Policy
- Legal requirements may require data retention
- Financial records kept for regulatory compliance
Dispute Resolution
User Disputes
Disputes between users (drivers and passengers) should first be resolved directly. If resolution is not possible:
- Contact Storm Core support for mediation assistance
- We may investigate and make determinations about refunds or penalties
- Serious disputes may result in account suspension
- Legal disputes remain between the involved parties
Disputes with Storm Core
For disputes with Storm Core regarding our services:
- Contact our customer support team first
- We will investigate and respond within 14 business days
- If unresolved, disputes may be escalated to mediation
- Legal proceedings must be conducted in England and Wales
Governing Law
These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.