Privacy Policy

Introduction

Storm Core Limited ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our car sharing services, website, and mobile application.

This policy applies to all users of Storm Core services, including drivers, passengers, and website visitors. By using our services, you agree to the collection and use of information in accordance with this policy.

Data Controller

Storm Core Limited
24 Blakiston Street, Stafford ST16 3PE, United Kingdom
Company Registration: 12345678

Data We Collect

Personal Information

Account Information: Name, email address, phone number, date of birth
Identity Verification: Driving licence details, passport information
Profile Information: Profile photo, bio, preferences
Payment Information: Bank account details, payment card information

Journey Information

Pick-up and drop-off locations
Journey dates and times
Route information and GPS coordinates
Journey costs and payment details

Communication Data

Messages between users
Customer service communications
Reviews and ratings
Marketing preferences

Technical Information

Device information and IP address
Browser type and version
Usage data and analytics
Cookie data

How We Use Your Data

Service Provision

Facilitate car sharing bookings
Connect drivers and passengers
Process payments securely
Provide customer support

Safety & Security

Verify user identities
Prevent fraud and abuse
Monitor platform safety
Comply with legal requirements

Improvement

Analyse usage patterns
Improve service quality
Develop new features
Personalise user experience

Communication

Send service notifications
Marketing communications
Safety announcements
Account updates

Data Sharing

We only share your personal data in the following circumstances:

With Other Users

When you book a journey, we share relevant information (name, photo, contact details) between drivers and passengers to facilitate the ride.

Service Providers

We may share data with trusted third parties who provide services on our behalf:

Payment processors
Identity verification services
Cloud hosting providers
Customer support platforms

Legal Requirements

We may disclose information when required by law, regulation, or legal process, or to protect the safety of our users and the public.

We never sell your personal data to third parties for marketing purposes.

Data Security

We implement robust security measures to protect your personal information:

Encryption

All data is encrypted in transit and at rest using industry-standard encryption protocols.

Secure Infrastructure

Our systems are hosted on secure, certified cloud infrastructure with regular security audits.

Access Controls

Strict access controls ensure only authorised personnel can access personal data.

Monitoring

Continuous monitoring systems detect and prevent unauthorised access attempts.

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Typically:

Account data: Until account deletion plus 7 years for legal compliance
Journey data: 7 years for insurance and legal purposes
Payment data: As required by financial regulations
Marketing data: Until you unsubscribe

Your Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Correct any inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data in certain circumstances.

Right to Restrict

Limit how we process your personal data.

Right to Portability

Receive your personal data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests or for marketing.

To exercise any of these rights, please contact us at [email protected] or use the contact details below.

Cookies

We use cookies and similar technologies to improve your experience on our website. For detailed information about our cookie usage, please see our Cookie Policy.

You can control cookie preferences through our cookie banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer

[email protected]

Postal Address

Storm Core Limited
24 Blakiston Street
Stafford ST16 3PE
United Kingdom

Telephone

+44 1785 243520

Complaints

If you are not satisfied with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO: [email protected] | 0303 123 1113 | ico.org.uk

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